Refund policy

Return, Exchange & Refund Policy

We want you to love your Mogasu purchase. Since every piece is thoughtfully handcrafted, we request you to read our policy before placing an order.

Reporting an Issue

If you receive a damaged, defective, incorrect, or incomplete order, please notify us within 48 hours of delivery by emailing hello@mogasu.com or WhatsApp us on
+91 7666297989.

To help us investigate your claim quickly, please:

Record an unboxing video while opening your package. This is mandatory for claims related to damaged, defective, or incorrect products.
Share clear photographs of the product and packaging along with your Order ID.

If the outer package appears tampered with at the time of delivery, please do not accept the package. Inform the delivery partner immediately and contact us at hello@mogasu.com.

Return & Exchange Eligibility

To be eligible for a return or exchange, the product must:

Be unused, unwashed, unaltered, and in its original condition.
Be returned with all original packaging, tags, and accessories.

Please note:

Products that are used, washed, stained, damaged, altered, or soiled will not be eligible for return or exchange.
Products damaged due to usage, washing, or improper handling are not eligible for return, refund, or exchange.
Every order undergoes a quality check before dispatch. Claims regarding cuts, tears, stains, or damage reported after delivery may not be accepted, although we may review such cases at our discretion.
Products that have already been exchanged once cannot be returned or exchanged again.
Once an exchanged product has been delivered, it cannot be exchanged or returned again.
Return requests raised later than 3 days from the date of delivery will not be accepted.

Products Not Eligible for Return, or Cancellation

The following items are considered final sale and cannot be returned, cancelled, or refunded:

Sarees purchased during sales or special promotional offers.
Products purchased from the Wabi-Sabi Collection.
Custom-made Ready-to-Wear sarees.
Petticoats
Customized products.
Accessories.
Gift Cards.
Products under the Gifting category.

Exchanges

We offer exchanges subject to stock availability.

If your preferred replacement product is unavailable, we will process a refund after the returned product successfully passes our quality inspection.

Products purchased during sales or promotional offers are eligible only for exchange (same or higher value), unless otherwise mentioned.

Refunds

Once we receive and inspect your returned product, refunds are processed within 7 working days.

Prepaid Orders: Refunds are credited to the original payment method.
Cash on Delivery (COD) Orders: Refunds are processed via Bank Transfer or UPI after deducting a ₹200 handling fee.
Shipping charges paid while placing the order are non-refundable. Refunds are applicable only for the value of the product(s).

Return Shipping

Currently, we do not offer reverse pickup.

Please send the product back using a reliable courier service.
Return shipping charges must be borne by the customer.
Kindly share the courier tracking ID with us within 2 days of your return request being approved. Failure to do so may result in the cancellation of your return request.
Please ensure you send back the correct Mogasu product along with its original packaging. We are not responsible for products sent incorrectly by mistake, and any additional shipping charges incurred to recover or resend such items will be borne by the customer.